PackShip Pro receives a high volume of customer queries daily. Managing these queries manually was proving to be time-consuming and inefficient. They needed a solution that could automate the process and improve response times.
With Deskhero, PackShip Pro was able to leverage the platform's advanced AI capabilities to generate suggested replies. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI capabilities also enhanced the search results. When a customer raises a ticket, the AI quickly searches through the vast database of previous tickets, knowledge base articles, and other resources to find the most relevant information. This not only speeds up the response time but also ensures that the customer gets the most accurate information.
Deskhero's custom fields and structured data lists made it easy for PackShip Pro to categorize and manage tickets. The kanban board provided a visual representation of the tickets, making it easier to track their progress.
Overall, Deskhero's AI capabilities significantly improved PackShip Pro's customer support services. It reduced the response time, improved the accuracy of the information provided, and streamlined the ticket management process.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a customer raises a ticket, the AI quickly searches through the vast database of previous tickets, knowledge base articles, and other resources to find the most relevant information.
How does Deskhero help in managing tickets?
Deskhero's custom fields and structured data lists make it easy to categorize and manage tickets. The kanban board provides a visual representation of the tickets, making it easier to track their progress.
* This article provides an example of how a fictive company in the Packaging and Shipping Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
