BoxIt Solutions had a vast amount of information in various formats - Word documents, PowerPoint presentations, PDF files, and on their website. However, this information was not easily accessible to the customer support team when they needed it to respond to customer queries.
With Deskhero, BoxIt Solutions was able to leverage the platform's advanced AI capabilities to generate knowledge base articles from these various sources. The AI uses OpenAI Embeddings to find relevant content from the uploaded files and scraped website data.
The AI capabilities also enhanced the search results. When a customer support representative searches for information, the AI quickly sifts through the vast database of knowledge base articles and other resources to find the most relevant information.
Deskhero's custom email domains and user groups made it easy for BoxIt Solutions to manage their customer support team. The comprehensive search bar allowed the team to quickly find the information they needed.
Overall, Deskhero's AI capabilities significantly improved BoxIt Solutions' knowledge base and customer support services. It made the vast amount of information easily accessible, improved the accuracy of the information provided, and streamlined the customer support process.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings to find relevant content from the uploaded files and scraped website data. This content is then used to generate knowledge base articles.
How does the AI enhance search results?
When a customer support representative searches for information, the AI quickly sifts through the vast database of knowledge base articles and other resources to find the most relevant information.
How does Deskhero help in managing the customer support team?
Deskhero's custom email domains and user groups make it easy to manage the customer support team. The comprehensive search bar allows the team to quickly find the information they need.
* This article provides an example of how a fictive company in the Packaging and Shipping Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
