BlastZone Paintball has a large customer base that frequently contacts them with queries about game rules, equipment rentals, and booking procedures. They use Deskhero's ticket management system to handle these inquiries effectively. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, reducing response time and improving customer satisfaction.
Deskhero's AI also assists in managing the company's knowledge base. It generates articles from uploaded files like game rules, safety manuals, and presentations. This feature helps BlastHero to keep their knowledge base updated and comprehensive, providing customers with easy access to necessary information.
The website scraping feature of Deskhero is used by BlastZone Paintball to gather data from competitor websites and industry forums. This data is analyzed by the AI to identify trends and customer preferences, helping the company to stay competitive and customer-centric.
Deskhero's custom fields and user groups features allow BlastZone to categorize their customers and inquiries effectively. The AI uses this structured data to provide more personalized and accurate responses, enhancing the overall customer experience.
Finally, the comprehensive search bar powered by AI helps BlastZone's support team to find relevant content quickly. The search results are enhanced by OpenAI Embeddings, making it easier to locate specific tickets, articles, or data.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest replies to customer inquiries. This reduces the time spent on crafting responses and improves the overall efficiency of the support team.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from various types of files including Word documents, PowerPoint presentations, PDF files, and more.
How does Deskhero's AI use the data gathered through website scraping?
Deskhero's AI analyzes the data gathered through website scraping to identify trends, customer preferences, and competitive insights. This information helps in making informed business decisions and enhancing customer service.
* This article provides an example of how a fictive company in the Paintball and Laser Tag Arenas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
