Paintball Paradise has a large customer base with diverse needs and queries. They use Deskhero's AI-powered ticket management system to efficiently categorize, assign, and resolve customer tickets. The AI uses OpenAI embeddings to understand the context of each ticket and automatically assigns it to the most suitable support agent.
The AI also generates suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduces the response time and improves the overall customer experience.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When customers search for information, the AI uses embeddings from previous tickets and scraped website data to provide the most relevant content. This self-service feature reduces the load on the support team and increases customer satisfaction.
Furthermore, Paintball Paradise uses Deskhero's custom fields and user groups to personalize the support experience. The AI uses these customizations to better understand the customer's needs and provide tailored responses.
Overall, Deskhero's advanced AI capabilities have enabled Paintball Paradise to deliver efficient and personalized customer support, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket. It then automatically assigns the ticket to the most suitable support agent based on their expertise and availability.
How does Deskhero's AI improve the search results in the knowledge base?
When customers search for information, Deskhero's AI uses embeddings from previous tickets and scraped website data to provide the most relevant content. This ensures that customers can easily find the information they need.
How does Deskhero's AI use custom fields and user groups to personalize the support experience?
Deskhero's AI uses the information in custom fields and user groups to understand the customer's needs and preferences. It then uses this information to provide tailored responses and solutions.
* This article provides an example of how a fictive company in the Paintball Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
