Battlefield Blitz has a comprehensive knowledge base that customers can use to find information and resolve common issues. They use Deskhero's AI to generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base updated with the latest information.
The AI uses OpenAI embeddings to understand the content of the uploaded files and generate articles that are easy to read and understand. This ensures that customers can find the information they need without having to contact the support team.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant content.
In addition, Battlefield Blitz uses Deskhero's custom email domains and user groups to provide a personalized support experience. The AI uses these customizations to understand the customer's needs and provide tailored responses.
Overall, Deskhero's advanced AI capabilities have helped Battlefield Blitz improve their knowledge base and customer self-service experience, resulting in reduced support costs and increased customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to understand the content of Word, PowerPoint, and PDF files. It then generates articles that are easy to read and understand.
How does Deskhero's AI enhance the search results in the knowledge base?
When customers search for information, Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant content.
How does Deskhero's AI use custom email domains and user groups to personalize the support experience?
Deskhero's AI uses the information in custom email domains and user groups to understand the customer's needs and preferences. It then uses this information to provide tailored responses and solutions.
* This article provides an example of how a fictive company in the Paintball Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
