Tactical Terrain uses Deskhero's AI-powered Kanban board to manage their customer support tickets. The AI uses OpenAI embeddings to understand the context of each ticket and automatically moves it through the different stages of the support process.
The AI also generates suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only speeds up the resolution process but also ensures that customers receive consistent and accurate responses.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When customers search for information, the AI uses embeddings from previous tickets and scraped website data to provide the most relevant content. This self-service feature reduces the load on the support team and increases customer satisfaction.
Furthermore, Tactical Terrain uses Deskhero's custom fields and user groups to personalize the support experience. The AI uses these customizations to better understand the customer's needs and provide tailored responses.
Overall, Deskhero's advanced AI capabilities have enabled Tactical Terrain to streamline their support operations and deliver efficient and personalized customer support, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI help manage tickets on the Kanban board?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket. It then automatically moves the ticket through the different stages of the support process on the Kanban board.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This ensures that customers receive consistent and accurate responses.
How does Deskhero's AI use custom fields and user groups to personalize the support experience?
Deskhero's AI uses the information in custom fields and user groups to understand the customer's needs and preferences. It then uses this information to provide tailored responses and solutions.
* This article provides an example of how a fictive company in the Paintball Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
