ColorSplash Coatings has a large customer base that frequently requires support for various issues, from inquiries about paint types to requests for service scheduling. The company uses Deskhero's AI capabilities to manage these requests efficiently. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only enhances the efficiency of the customer support team but also improves customer satisfaction by providing quick and accurate responses.
Furthermore, the AI system enhances search results, making it easier for the customer support team to find relevant information quickly. This is particularly beneficial when dealing with complex queries that require in-depth knowledge of the company's products and services.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps in managing the workload of the customer support team and ensures that urgent queries are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled ColorSplash Coatings to improve their customer support operations, resulting in higher customer satisfaction and increased efficiency.
How does Deskhero's AI system improve response times?
Deskhero's AI system uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing the workload of the customer support team?
Deskhero's custom fields and structured data lists allow for efficient categorization and prioritization of customer queries. This helps in managing the workload of the customer support team and ensures that urgent queries are addressed promptly.
How does Deskhero enhance search results?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings from various sources, making it easier for the customer support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Painting and Coating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
