BrightCoat Solutions has an extensive knowledge base that includes information about their products and services, technical specifications, and troubleshooting guides. The company uses Deskhero's AI capabilities to improve this knowledge base. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate new knowledge base articles, keeping the knowledge base updated and relevant. This not only improves the efficiency of the customer support team by providing them with up-to-date information but also enhances customer satisfaction by providing them with accurate and relevant information.
Additionally, the AI system enhances search results within the knowledge base, making it easier for both the customer support team and customers to find relevant information quickly. This is particularly useful when dealing with complex queries or technical issues that require detailed knowledge.
BrightCoat Solutions also uses Deskhero's custom email domains and REST API features to integrate the knowledge base with their existing systems, providing a seamless experience for both the customer support team and customers.
Overall, Deskhero's advanced AI capabilities have helped BrightCoat Solutions improve their knowledge base, resulting in improved efficiency and enhanced customer satisfaction.
How does Deskhero's AI system improve the knowledge base?
Deskhero's AI system uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate new knowledge base articles, keeping the knowledge base updated and relevant.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI system enhances search results within the knowledge base by leveraging OpenAI Embeddings from various sources, making it easier to find relevant information quickly.
How does BrightCoat Solutions integrate the knowledge base with their existing systems?
BrightCoat Solutions uses Deskhero's custom email domains and REST API features to integrate the knowledge base with their existing systems, providing a seamless experience for both the customer support team and customers.
* This article provides an example of how a fictive company in the Painting and Coating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
