ProPaint Services receives a high volume of customer support tickets daily, ranging from service inquiries to technical issues. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for each ticket.
This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only improves the efficiency of the customer support team but also enhances the customer experience by providing quick and accurate responses.
Additionally, the AI system enhances search results, enabling the customer support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed knowledge of the company's products and services.
ProPaint Services also leverages Deskhero's user groups and kanban board features to organize and track the progress of customer support tickets. This helps in ensuring that all tickets are addressed in a timely manner and no customer query goes unanswered.
Overall, Deskhero's advanced AI capabilities have helped ProPaint Services streamline their ticket management process, resulting in improved response times and enhanced customer experience.
How does Deskhero's AI system help in managing customer support tickets?
Deskhero's AI system uses OpenAI Embeddings to find relevant content for each ticket from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings from various sources, making it easier for the customer support team to find relevant information quickly.
How does ProPaint Services track the progress of customer support tickets?
ProPaint Services uses Deskhero's user groups and kanban board features to organize and track the progress of customer support tickets. This ensures that all tickets are addressed in a timely manner and no customer query goes unanswered.
* This article provides an example of how a fictive company in the Painting and Coating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
