ColorCraft Painters receives a high volume of customer queries regarding paint selection, application techniques, and troubleshooting. They use Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
When a customer submits a query, the AI analyzes it and suggests potential responses based on the collected data. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
ColorCraft also uses Deskhero's AI to enhance the search results in their knowledge base. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles and resources. This has significantly reduced the number of repeat queries and improved customer satisfaction.
Furthermore, ColorCraft uses the REST API to integrate Deskhero with their existing systems. This allows them to centralize their customer support and ensure seamless data flow between different platforms.
By using Deskhero, ColorCraft has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does the AI suggest responses to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to analyze the query and suggest potential responses.
How does the AI enhance search results in the knowledge base?
When a customer searches for information, the AI uses the embeddings to provide the most relevant articles and resources.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Painting and Decorating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
