DecorDreams receives numerous customer tickets daily, ranging from service inquiries to troubleshooting requests. Managing these tickets manually was proving to be a challenge. They turned to Deskhero and its advanced AI capabilities for a solution.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to analyze incoming tickets. It then categorizes them and suggests potential responses, greatly reducing the time spent on ticket management.
DecorDreams also uses Deskhero's AI to enhance their knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, making it easy for customers to find the information they need. This has led to a decrease in the number of repeat queries and an increase in customer satisfaction.
Additionally, DecorDreams uses the REST API to integrate Deskhero with their CRM system. This allows them to track customer interactions and provide personalized support.
By leveraging Deskhero's AI capabilities, DecorDreams has been able to streamline their ticket management process, improve customer support, and enhance customer satisfaction.
How does the AI help in managing customer tickets?
The AI uses OpenAI Embeddings to analyze incoming tickets, categorize them, and suggest potential responses.
How does the AI enhance the knowledge base?
The AI generates articles from Word, PowerPoint, and PDF files, making it easy for customers to find the information they need.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero provides a REST API that allows it to be integrated with a CRM system.
* This article provides an example of how a fictive company in the Painting and Decorating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
