ElectroPaint Solutions has a vast knowledge base, including manuals, policies, and presentations, which were often difficult for the support team to navigate quickly. With Deskhero, they use AI to generate embeddings from these resources, enhancing search results and speeding up the resolution process.
The company also uses the platform's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only reduces the time spent by the support team on each ticket but also ensures consistency in the responses provided to customers.
ElectroPaint Solutions also takes advantage of Deskhero's website scraping feature. The AI uses this scraped data to provide more comprehensive and relevant responses to customer queries, further improving the quality of their customer service.
Moreover, the company uses the custom fields and structured data lists features to categorize and prioritize tickets effectively. This, combined with the Kanban board, allows them to manage their workflow efficiently.
Finally, ElectroPaint Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition and maximizing the benefits of the platform's AI capabilities.
How does Deskhero's AI improve the search function?
Deskhero's AI uses embeddings from your knowledge base, previous tickets, uploaded files, and scraped website data to enhance search results, making it easier for your support team to find relevant information quickly.
How does the AI generate suggested replies?
The AI uses embeddings from your resources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Painting of electrical and electronic motor vehicle equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
