PalettePros receives a large number of customer queries regarding their services. They use Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous similar tickets and knowledge base articles.
The AI also enhances the search results for the support team. When a new ticket is created, the AI scans through the company's uploaded files like policies, manuals, presentations, and scraped website data to find relevant information. This significantly reduces the time taken to respond to a ticket and improves the overall efficiency of the support team.
PalettePros also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files uploaded by the company. This allows PalettePros to quickly build a comprehensive knowledge base without the need for manual input.
With Deskhero's custom fields and user groups features, PalettePros is able to categorize their customers and queries in a structured manner. This helps in providing personalized responses to the customers and improves customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled PalettePros to provide efficient and accurate customer support, leading to improved customer satisfaction and reduced operational costs.
How does the AI suggest replies to tickets?
The AI analyzes the content of the ticket and compares it with previous similar tickets and knowledge base articles. It then suggests a reply based on this analysis.
How does the AI enhance search results?
When a new ticket is created, the AI scans through the company's uploaded files and scraped website data to find relevant information. This information is then used to enhance the search results.
How does the AI generate knowledge base articles?
The AI generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by the company. It uses natural language processing to understand the content of these files and generate articles.
* This article provides an example of how a fictive company in the Painting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
