SmoothFinish has a vast knowledge base, comprising of various resources such as manuals, policies, and presentations. However, managing and updating this knowledge base was a daunting task. By implementing Deskhero, SmoothFinish was able to automate the generation and management of knowledge base articles.
Deskhero's AI capabilities use OpenAI Embeddings to analyze uploaded files and scraped website data. This allows the system to generate knowledge base articles from Word, PowerPoint, PDF files, and even from the company's website. This not only saves time but also ensures the knowledge base is always up-to-date.
The AI also enhances the search functionality, making it easier for the customer support team to find relevant information quickly. This improves the efficiency of the support team and leads to faster resolution of customer queries.
Furthermore, Deskhero's structured data lists and custom email domains features allow SmoothFinish to manage customer communications effectively. This ensures that all customer queries are addressed promptly and accurately.
Overall, Deskhero's advanced AI capabilities have helped SmoothFinish enhance its knowledge base, improve the efficiency of its customer support team, and provide better service to its customers.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze uploaded files and scraped website data. This allows the system to generate knowledge base articles from various sources, ensuring the knowledge base is always up-to-date.
How does Deskhero improve the efficiency of the customer support team?
The AI enhances the search functionality, making it easier for the customer support team to find relevant information quickly. This leads to faster resolution of customer queries and improves the efficiency of the team.
How does Deskhero help manage customer communications?
Deskhero provides features like structured data lists and custom email domains, which allow companies to manage customer communications effectively. This ensures that all customer queries are addressed promptly and accurately.
* This article provides an example of how a fictive company in the Paintless Dent Removal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
