DentAway receives hundreds of customer queries daily, ranging from service inquiries to appointment scheduling. Managing these queries manually was becoming increasingly challenging and time-consuming. By implementing Deskhero, DentAway was able to automate ticket management, reducing manual workload and improving response times.
The AI capabilities of Deskhero leverage OpenAI Embeddings to analyze previous tickets and knowledge base articles. This allows the system to generate suggested replies to customer queries, significantly reducing the time taken to respond to customers.
Deskhero's AI also enhances search results by analyzing uploaded files such as policies, manuals, and presentations, as well as scraped website data. This makes it easier for DentAway's customer support team to find relevant information quickly, further improving efficiency.
Additionally, Deskhero's custom fields and user groups features allow DentAway to categorize and prioritize tickets effectively. This ensures that urgent queries are addressed promptly, leading to improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped DentAway streamline its customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, enabling it to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance search results?
The AI analyzes uploaded files such as policies, manuals, and presentations, as well as scraped website data. This enables it to provide more relevant search results, making it easier for the customer support team to find the information they need quickly.
How does Deskhero help manage customer support tickets?
Deskhero provides features like custom fields and user groups, which allow companies to categorize and prioritize tickets effectively. This ensures that urgent queries are addressed promptly.
* This article provides an example of how a fictive company in the Paintless Dent Removal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
