Archival Artistry receives numerous inquiries daily about their restoration processes, pricing, and other services. With Deskhero's ticket management system, they can efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support agents on each ticket.
The company has a vast knowledge base consisting of articles, manuals, and policies. Deskhero's AI uses OpenAI Embeddings to search this data and provide relevant content to both customers and support agents. This feature has significantly improved the quality of responses and reduced the need for follow-up interactions.
Deskhero's AI also enhances the search results on the company's helpdesk. By analyzing the user's query and the available data, it provides the most relevant results, making it easier for customers to find the information they need without contacting support.
Archival Artistry uses Deskhero's custom fields and user groups features to personalize their customer support. They can group customers based on their needs and preferences, and customize the support experience accordingly. This has resulted in higher customer satisfaction rates.
Lastly, Archival Artistry uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. This reduces the time spent by support agents on each ticket, thereby improving the response time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the user's query and the available data, providing the most relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Paper Conservation and Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
