CutRite Creations receives a high volume of customer queries about product usage, troubleshooting, and maintenance. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze each ticket and suggest replies based on previous tickets, knowledge base articles, and uploaded files like user manuals and policy documents.
The AI also enhances the search results on CutRite Creations' helpdesk. It uses structured data lists and custom fields to provide more relevant search results, making it easier for customers to find the information they need.
CutRite Creations also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI analyzes this scraped data and incorporates it into the suggested replies and search results.
Furthermore, CutRite Creations uses Deskhero's user groups feature to provide personalized support to different customer segments. The AI uses this information to suggest more relevant replies and enhance search results.
Overall, Deskhero's advanced AI capabilities have helped CutRite Creations provide better customer support and improve their helpdesk services.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of each ticket and suggest relevant replies.
How does Deskhero's AI enhance search results?
The AI uses structured data lists and custom fields to provide more relevant search results. It also incorporates information from uploaded files and scraped website data.
How does Deskhero's user groups feature work?
Deskhero's user groups feature allows you to segment your customers into different groups. The AI uses this information to suggest more relevant replies and enhance search results.
* This article provides an example of how a fictive company in the Paper Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
