SharpEdge Solutions uses Deskhero's ticket management system to handle customer queries about their products. The AI capabilities of Deskhero analyze each ticket and suggest replies based on previous tickets, knowledge base articles, and uploaded files like user manuals and policy documents.
The AI also enhances the search results on SharpEdge Solutions' helpdesk. It uses structured data lists and custom fields to provide more relevant search results, making it easier for customers to find the information they need.
SharpEdge Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI analyzes this scraped data and incorporates it into the suggested replies and search results.
Furthermore, SharpEdge Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
Overall, Deskhero's advanced AI capabilities have helped SharpEdge Solutions provide better customer support and improve their helpdesk services.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of each ticket and suggest relevant replies.
How does Deskhero's AI enhance search results?
The AI uses structured data lists and custom fields to provide more relevant search results. It also incorporates information from uploaded files and scraped website data.
How does Deskhero's REST API work?
Deskhero's REST API allows you to integrate the platform with your existing systems. This enables you to leverage the AI capabilities of Deskhero across your entire customer support infrastructure.
* This article provides an example of how a fictive company in the Paper Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
