PaperCut Precision receives numerous queries daily regarding machine operation, troubleshooting, and maintenance. They use Deskhero's ticket management system to organize these queries effectively. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets and knowledge base articles.
The AI also leverages OpenAI Embeddings from uploaded files like user manuals and policy documents to provide accurate responses. This has significantly reduced the time taken to respond to customer queries and improved the quality of support.
Deskhero's AI also enhances the search results on PaperCut Precision's helpdesk. It uses the structured data lists and custom fields to provide more relevant search results, making it easier for customers to find the information they need.
Furthermore, PaperCut Precision uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI analyzes this scraped data and incorporates it into the suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have made PaperCut Precision's customer support more efficient and effective, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of each ticket and suggest relevant replies.
How does Deskhero's AI enhance search results?
The AI uses structured data lists and custom fields to provide more relevant search results. It also incorporates information from uploaded files and scraped website data.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. The AI then uses this data to enhance suggested replies and search results.
* This article provides an example of how a fictive company in the Paper Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
