EcoSheets Ltd. uses Deskhero's ticket management feature to handle the numerous customer queries they receive daily. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, allowing the support team to find relevant content quickly and easily.
The AI also improves the search results, making it easier for the support team to find the necessary information. This leads to faster resolution of customer queries, enhancing customer satisfaction.
Deskhero's AI capabilities also generate suggested replies based on the analyzed content. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
EcoSheets Ltd. also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzes the scraped data and updates the knowledge base, ensuring that the support team always has access to the most recent information.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and effectiveness of EcoSheets Ltd.'s customer service.
How does Deskhero's AI improve the search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the search query. It then finds similar content in previous tickets, knowledge base articles, and uploaded files, enhancing the search results.
How does the AI generate suggested replies?
The AI generates suggested replies based on the analyzed content. These suggestions are sent through OpenAI's ChatGPT, ensuring that the responses are accurate and relevant to the customer's query.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature extracts data from websites. The AI then analyzes this data and updates the knowledge base accordingly, ensuring that the support team always has access to the most recent information.
* This article provides an example of how a fictive company in the Paper product manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
