PapyrusPro Co. receives a large number of customer queries daily. They use Deskhero's ticket management feature to efficiently organize and prioritize these queries. The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings, helping the support team to quickly find relevant content.
The AI also enhances the search results, making it easier for the support team to find the necessary information. This reduces the time spent on each ticket, improving overall productivity.
Deskhero's AI capabilities also generate suggested replies based on the analyzed content. This feature not only speeds up the response time but also ensures that the responses are accurate and relevant to the customer's query.
PapyrusPro Co. also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most recent information.
In conclusion, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of PapyrusPro Co.'s helpdesk services.
How does Deskhero's AI analyze the content of the tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It looks at the text in the tickets and finds similar content in previous tickets, knowledge base articles, and uploaded files.
How does the AI generate suggested replies?
Based on the analyzed content, the AI generates suggested replies. These suggestions are sent through OpenAI's ChatGPT, ensuring that the responses are accurate and relevant to the customer's query.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from websites. The AI then analyzes this data and updates the knowledge base accordingly.
* This article provides an example of how a fictive company in the Paper product manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
