ShipSure uses Deskhero's AI capabilities to automate the process of responding to customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to queries and ensures consistency in the responses.
Deskhero's AI also enhances the search functionality, enabling customer support agents to find relevant information quickly and easily. This is particularly useful when dealing with complex queries that require detailed responses.
ShipSure uses Deskhero's custom fields feature to categorize tickets based on specific criteria. This helps in prioritizing tickets and assigning them to the right team or agent, improving the efficiency of the customer support process.
ShipSure also utilizes Deskhero's user groups feature to create specialized teams for handling different types of queries. This ensures that each query is handled by an agent with the appropriate expertise, improving the quality of customer service.
Finally, the REST API allows ShipSure to integrate Deskhero with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI enhance customer support services?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries and enhances the search functionality. This reduces the time taken to respond to queries and makes it easier for agents to find relevant information.
How does ShipSure use Deskhero's custom fields and user groups features?
ShipSure uses custom fields to categorize tickets based on specific criteria, and user groups to create specialized teams for handling different types of queries. This improves the efficiency of the customer support process and ensures that each query is handled by an agent with the appropriate expertise.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Parcel Shipping & Tracking Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
