TrackFast uses Deskhero's AI capabilities to automate the process of responding to customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the time taken to respond to queries but also ensures consistency in the responses.
Deskhero's AI also enhances the search functionality, enabling customer support agents to find relevant information quickly and easily. This is particularly useful when dealing with complex queries that require detailed responses.
The kanban board feature allows TrackFast to visualize the progress of each ticket, making it easier to manage and prioritize tasks. This has resulted in improved efficiency and productivity among the customer support team.
TrackFast also uses Deskhero's user groups feature to create specialized teams for handling different types of queries. This ensures that each query is handled by an agent with the appropriate expertise, improving the quality of customer service.
Finally, the REST API allows TrackFast to integrate Deskhero with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries. This not only reduces the time taken to respond to queries but also ensures consistency in the responses.
How does TrackFast use Deskhero's kanban board and user groups features?
TrackFast uses the kanban board feature to visualize the progress of each ticket, and the user groups feature to create specialized teams for handling different types of queries. These features improve efficiency and ensure that each query is handled by an agent with the appropriate expertise.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Parcel Shipping & Tracking Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
