ParentCo Services was struggling with a high volume of customer queries and complaints, which were often repetitive and required significant manual effort to resolve. They needed a solution that could automate the resolution of common issues and free up their support agents to handle more complex queries.
With Deskhero, ParentCo Services was able to leverage advanced AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduced the time spent by support agents on resolving common issues.
Furthermore, Deskhero's AI capabilities enhanced the search results, making it easier for support agents to find relevant information quickly. This resulted in faster resolution times and improved customer satisfaction.
Deskhero's REST API allowed ParentCo Services to integrate the platform with their existing systems, further streamlining their support operations. The custom fields and structured data lists provided by Deskhero enabled them to categorize and manage tickets more effectively.
Overall, Deskhero's advanced AI capabilities have enabled ParentCo Services to significantly improve their customer support efficiency, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities help in automating the resolution of common issues?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps in automating the resolution of common issues.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to enhance search results. It leverages OpenAI Embeddings from various sources to find relevant content, which makes it easier for support agents to find the information they need quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining support operations.
* This article provides an example of how a fictive company in the Parent Company Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
