ParentLink Solutions was facing challenges in managing their vast knowledge base. They needed a solution that could help them organize, search, and update their knowledge base effectively.
With Deskhero, ParentLink Solutions was able to leverage advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This made it easier for them to keep their knowledge base updated and relevant.
Deskhero's AI capabilities also enhanced the search results, making it easier for both support agents and customers to find relevant information quickly. This resulted in faster resolution times and improved customer satisfaction.
Deskhero's custom fields and structured data lists allowed ParentLink Solutions to categorize and manage their knowledge base more effectively. The platform's user groups feature also enabled them to control access to certain information, ensuring that only the relevant personnel had access to specific knowledge base articles.
Overall, Deskhero's advanced AI capabilities have enabled ParentLink Solutions to significantly improve their knowledge management processes, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities help in generating knowledge base articles?
Deskhero uses advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easier to keep the knowledge base updated and relevant.
How does Deskhero enhance search results in the knowledge base?
Deskhero uses advanced AI capabilities to enhance search results in the knowledge base. It leverages OpenAI Embeddings from various sources to find relevant content, which makes it easier for users to find the information they need quickly.
Can Deskhero control access to certain knowledge base articles?
Yes, Deskhero's user groups feature allows you to control access to certain knowledge base articles, ensuring that only the relevant personnel have access to specific information.
* This article provides an example of how a fictive company in the Parent Company Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
