ParentGuard Services was dealing with a high volume of customer tickets, which were difficult to manage and track. They needed a solution that could help them manage tickets more effectively and reduce resolution times.
With Deskhero, ParentGuard Services was able to leverage advanced AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduced the time spent by support agents on resolving common issues.
Deskhero's Kanban board feature allowed ParentGuard Services to visualize their ticket workflow, making it easier to track and manage tickets. The platform's custom fields and structured data lists also enabled them to categorize and manage tickets more effectively.
Furthermore, Deskhero's AI capabilities enhanced the search results, making it easier for support agents to find relevant information quickly. This resulted in faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled ParentGuard Services to significantly improve their ticket management process, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero uses advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in automating the resolution of common issues and reduces the time spent by support agents on resolving tickets.
How does Deskhero's Kanban board feature help in managing tickets?
Deskhero's Kanban board feature allows you to visualize your ticket workflow, making it easier to track and manage tickets. You can see the status of each ticket at a glance and move them across different stages as they progress.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining ticket management operations.
* This article provides an example of how a fictive company in the Parent Company Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
