StadiumPark uses Deskhero's AI capabilities to manage their ticketing system efficiently. The AI uses OpenAI embeddings to understand the context of the tickets and suggest appropriate responses, reducing the workload of the customer support team.
The kanban board feature allows StadiumPark to visualize the status of each ticket and prioritize them based on urgency. This helps in managing the workflow more effectively and ensuring timely resolution of issues.
StadiumPark also uses the custom email domains feature to maintain a professional image and ensure that customer queries are directed to the right department. This reduces the chances of miscommunication and improves the overall efficiency of the support process.
The AI-powered comprehensive search bar provides instant answers to customer queries, reducing the need for manual intervention. It uses the REST API to fetch relevant information from the database in real-time.
Lastly, the AI's continuous learning capability ensures that the system becomes more efficient over time. It learns from every interaction, improving its ability to handle complex queries and provide accurate responses.
How does the AI help in managing tickets?
The AI uses OpenAI embeddings to understand the context of the tickets and suggest appropriate responses, reducing the workload of the customer support team.
How does the kanban board feature help?
The kanban board allows you to visualize the status of each ticket and prioritize them based on urgency. This helps in managing the workflow more effectively.
How does the AI improve over time?
The AI learns from every interaction, improving its ability to handle complex queries and provide accurate responses over time.
* This article provides an example of how a fictive company in the Parking services for arena, stadium or other sports facility events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
