BusDepot deals with a variety of customer inquiries ranging from product availability to technical support. Using Deskhero's advanced AI capabilities, they are able to handle these inquiries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, speeding up the resolution process.
The AI also enhances the search results within the platform, enabling the customer service team to find relevant information quickly. This has led to quicker response times and improved customer satisfaction.
Deskhero's AI capabilities also assist in managing the company's knowledge base. It generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, ensuring the knowledge base is always up-to-date and comprehensive.
By using custom fields and structured data lists, BusDepot has been able to better categorize and organize their tickets. This has improved their workflow and made it easier to track and resolve issues.
Overall, Deskhero's advanced AI capabilities have allowed BusDepot to provide more efficient and effective customer service.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance the search results within the platform. It analyzes the search query and finds the most relevant content from the available resources.
How does the AI help in managing the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Parts Sales for Lorries, Buses and Specialised Motor Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
