CoachComfort regularly deals with a multitude of passenger inquiries and complaints. To manage these effectively, the company uses Deskhero's structured data lists and user groups. These features allow the support team to categorize and assign tickets efficiently, ensuring that no query goes unanswered.
Deskhero's AI capabilities play a crucial role in CoachComfort's customer service operations. The AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures consistency in the information provided to passengers.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI regularly scrapes the company's website for any new information or updates, which are then added to the knowledge base. This ensures that support agents always have the most recent information at their disposal.
CoachComfort also uses Deskhero's custom email domains feature to provide a personalized touch to their customer interactions. This feature, combined with the AI's ability to generate accurate and relevant responses, greatly enhances the overall customer service experience.
In conclusion, Deskhero's advanced AI capabilities have not only improved the efficiency of CoachComfort's customer service operations but also significantly enhanced the overall customer experience.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It uses this information to generate suggested replies to incoming queries, speeding up the response time and ensuring consistency in the information provided.
What is the purpose of the website scraping feature?
The website scraping feature allows the AI to regularly scrape the company's website for any new information or updates. These are then added to the knowledge base, ensuring that support agents always have the most recent information at their disposal.
How does the custom email domains feature enhance the customer service experience?
The custom email domains feature allows companies to provide a personalized touch to their customer interactions. This, combined with the AI's ability to generate accurate and relevant responses, greatly enhances the overall customer service experience.
* This article provides an example of how a fictive company in the Provision of passenger amenities at bus and coach stations (e.g. Wi-Fi, waiting areas, information centres) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
