BusHub receives a high volume of inquiries from passengers daily, ranging from Wi-Fi connectivity issues to questions about waiting area facilities. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The system automatically categorizes tickets based on content, allowing the support team to prioritize and address them effectively.
With Deskhero's AI capabilities, BusHub is able to generate suggested replies to common queries. The AI analyzes previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide accurate and relevant responses. This significantly reduces the time spent by support agents on each ticket, allowing them to handle more queries in less time.
Deskhero's comprehensive search bar is another feature that BusHub finds invaluable. The AI-enhanced search function allows support agents to quickly find relevant information from the company's vast knowledge base and other resources. This not only speeds up the resolution process but also ensures that passengers receive accurate and consistent information.
BusHub also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further improving the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled BusHub to transform their customer support operations, resulting in improved response times, increased agent productivity, and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. It then uses this information to generate suggested replies to incoming queries.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to analyze the company's knowledge base and other resources. It uses this information to provide relevant search results, helping support agents find the information they need quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This enables real-time data exchange, further improving the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Provision of passenger amenities at bus and coach stations (e.g. Wi-Fi, waiting areas, information centres) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
