TransitEase receives numerous inquiries from passengers regarding their services. To manage these effectively, the company uses Deskhero's kanban board and tickets management system. These features allow the support team to track, prioritize, and resolve tickets efficiently.
Deskhero's AI capabilities are central to TransitEase's information dissemination process. The AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only expedites the response time but also ensures that passengers receive accurate and consistent information.
The company also utilizes Deskhero's knowledge base articles generation feature. The AI can create articles from Word, PowerPoint, and PDF files, which are then added to the knowledge base. This ensures that all relevant information is readily available to the support agents.
TransitEase also uses Deskhero's custom fields feature to capture specific information from passengers. This information is used by the AI to provide more personalized and relevant responses, enhancing the overall passenger experience.
In summary, Deskhero's advanced AI capabilities have enabled TransitEase to optimize their information dissemination process, resulting in improved passenger experience and reduced operational costs.
How does Deskhero's AI optimize the information dissemination process?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It uses this information to generate suggested replies, ensuring that passengers receive accurate and consistent information in a timely manner.
What is the purpose of the knowledge base articles generation feature?
The knowledge base articles generation feature allows the AI to create articles from Word, PowerPoint, and PDF files. These articles are then added to the knowledge base, ensuring that all relevant information is readily available to the support agents.
How does the custom fields feature enhance the passenger experience?
The custom fields feature allows companies to capture specific information from passengers. This information is used by the AI to provide more personalized and relevant responses, enhancing the overall passenger experience.
* This article provides an example of how a fictive company in the Provision of passenger amenities at bus and coach stations (e.g. Wi-Fi, waiting areas, information centres) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
