FerryFast, a leading passenger ferry service provider, was facing challenges in managing the high volume of customer support tickets. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to streamline their operations.
With Deskhero's advanced AI capabilities, FerryFast was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed the AI to find relevant content which was sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered solution significantly improved the efficiency of FerryFast's customer support team. The team was able to respond to customer queries faster, thanks to the AI-generated suggested replies. This resulted in improved customer satisfaction and reduced ticket resolution time.
Moreover, the comprehensive search bar powered by AI enhanced the search results, making it easier for the support team to find relevant information quickly. The AI also helped in managing the tickets effectively using the Kanban board, further improving the team's productivity.
FerryFast continues to leverage Deskhero's advanced AI capabilities to provide excellent customer service, proving that AI can be a game-changer in the customer support industry.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This helps the support team respond to customer queries faster, reducing ticket resolution time.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
Can Deskhero's AI manage tickets effectively?
Yes, Deskhero's AI can manage tickets effectively using the Kanban board, improving the productivity of the support team.
* This article provides an example of how a fictive company in the Passenger Ferry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
