OceanicVoyages, a renowned passenger ferry service provider, was struggling with managing their extensive knowledge base. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services, to address this issue.
Deskhero's advanced AI capabilities allowed OceanicVoyages to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This enabled the AI to find relevant content, enhancing the management and accessibility of their knowledge base.
The AI-powered solution significantly improved the efficiency of OceanicVoyages' knowledge base management. The AI was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, making the knowledge base more comprehensive and up-to-date.
Furthermore, the AI-enhanced search bar made it easier for both the support team and customers to find relevant information quickly. This resulted in improved customer self-service, reducing the load on the customer support team.
OceanicVoyages continues to leverage Deskhero's advanced AI capabilities to manage their knowledge base effectively, demonstrating the potential of AI in enhancing knowledge management.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, enhancing the management and accessibility of the knowledge base. It can also generate knowledge base articles from various file types and scrape data from the company's website.
How does the AI-enhanced search bar improve customer self-service?
The AI-enhanced search bar makes it easier for customers to find relevant information quickly, improving customer self-service and reducing the load on the customer support team.
Can Deskhero's AI keep the knowledge base up-to-date?
Yes, Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website, keeping the knowledge base comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Passenger Ferry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
