SeaLink Services, a premier passenger ferry service provider, was looking for a solution to streamline their ticket management process. They chose Deskhero, a SaaS platform designed for customer support and helpdesk services, to address this challenge.
Deskhero's advanced AI capabilities enabled SeaLink Services to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed the AI to find relevant content and generate suggested replies, improving the ticket management process.
The AI-powered solution significantly improved the efficiency of SeaLink Services' ticket management. The AI was able to manage tickets effectively using the Kanban board, improving the productivity of the support team and reducing ticket resolution time.
Moreover, the AI-enhanced search bar made it easier for the support team to find relevant information quickly. This resulted in faster response times and improved customer satisfaction.
SeaLink Services continues to leverage Deskhero's advanced AI capabilities to streamline their ticket management process, showcasing the power of AI in improving operational efficiency.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies, improving the ticket management process. It can also manage tickets effectively using the Kanban board.
How does the AI-enhanced search bar improve response times?
The AI-enhanced search bar makes it easier for the support team to find relevant information quickly, resulting in faster response times and improved customer satisfaction.
Can Deskhero's AI reduce ticket resolution time?
Yes, Deskhero's AI can manage tickets effectively using the Kanban board and generate suggested replies, reducing ticket resolution time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Passenger Ferry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
