TrackGuard Services deals with a high volume of support tickets every day. With Deskhero's AI capabilities, the company can efficiently categorize and prioritize these tickets, ensuring that critical issues are handled immediately.
The AI also improves the company's response process by suggesting replies based on analysis of previous tickets and the existing knowledge base. This not only expedites the resolution process but also maintains uniformity in the responses, leading to improved customer satisfaction.
Moreover, TrackGuard Services uses Deskhero's AI to enrich its knowledge base. The AI creates new articles by scanning the company's policies, manuals, presentations, and scraped website data. This has resulted in a more comprehensive and updated knowledge base, benefiting both the support team and the customers.
The AI-powered search bar is another crucial feature that TrackGuard Services utilizes. The AI enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles, allowing the support team to locate relevant information quickly.
In conclusion, Deskhero's AI capabilities have substantially enhanced the efficiency and effectiveness of TrackGuard Services' helpdesk operations.
How does the AI assist in managing support tickets?
The AI efficiently categorizes and prioritizes support tickets, ensuring that critical issues are handled immediately. It also suggests replies based on analysis of previous tickets and the existing knowledge base.
How does the AI enrich the knowledge base?
The AI creates new knowledge base articles by scanning the company's policies, manuals, presentations, and scraped website data.
How does the AI-powered search bar enhance search results?
The AI enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles, allowing the support team to locate relevant information quickly.
* This article provides an example of how a fictive company in the Passenger Train Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
