RailCare Solutions handles a multitude of support tickets daily, each requiring timely and accurate responses. With Deskhero's AI capabilities, the company can automatically categorize and prioritize these tickets, ensuring that urgent and complex issues are addressed promptly.
The AI also enhances the company's response process by suggesting replies based on previous tickets and the existing knowledge base. This feature not only accelerates the resolution process but also maintains consistency in the responses, thereby improving customer satisfaction.
Additionally, RailCare Solutions leverages Deskhero's AI to expand its knowledge base. The AI generates new articles by analyzing the company's policies, manuals, presentations, and scraped website data. This has led to a more robust and current knowledge base, aiding both the support team and the customers.
The AI-powered search bar is another key feature that RailCare Solutions uses. The AI enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles, enabling the support team to find relevant information swiftly.
In summary, Deskhero's AI capabilities have significantly boosted the efficiency of RailCare Solutions' customer support services.
How does the AI help in handling support tickets?
The AI automatically categorizes and prioritizes support tickets, ensuring that urgent and complex issues are addressed promptly. It also suggests replies based on previous tickets and the existing knowledge base.
How does the AI expand the knowledge base?
The AI generates new knowledge base articles by analyzing the company's policies, manuals, presentations, and scraped website data.
How does the AI-powered search bar work?
The AI enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles, enabling the support team to find relevant information swiftly.
* This article provides an example of how a fictive company in the Passenger Train Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
