PureMilk Inc. has a comprehensive knowledge base that includes information about their products, the pasteurization process, and various policies and procedures. However, finding relevant information quickly was a challenge for the customer support team.
Deskhero's advanced AI capabilities came to the rescue. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of new queries better.
This understanding is used to enhance the search results in the knowledge base. When the support team searches for information, the AI ensures that the most relevant results are displayed first. This saves the team a lot of time and effort in finding the right information.
The AI also uses OpenAIs ChatGPT to generate suggested replies based on the context. This not only speeds up the response time but also improves the quality of the responses.
By using Deskhero's AI capabilities, PureMilk Inc. has been able to significantly improve the efficiency and effectiveness of their customer support.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of new queries. This understanding is used to ensure that the most relevant results are displayed first when the support team searches for information in the knowledge base.
Does Deskhero's AI improve the quality of responses?
Yes, Deskhero's AI generates suggested replies based on the context of the query, ensuring that the responses are accurate and comprehensive.
Does Deskhero's AI require any manual input?
While Deskhero's AI requires initial setup, it continually learns and improves over time from previous tickets, knowledge base articles, uploaded files and scraped website data, reducing the need for manual input.
* This article provides an example of how a fictive company in the Pasteurization of Milk and Cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
