DairyFresh Ltd. receives a high volume of customer queries every day. Managing these queries efficiently was a challenge for the company until they started using Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps the AI understand the context of new queries better, enabling it to provide relevant content suggestions to the support team.
Furthermore, the AI uses OpenAIs ChatGPT to generate suggested replies based on the context. This significantly reduces the time taken by the support team to draft responses, thereby speeding up resolution times.
The AI also enhances the search results in the knowledge base, making it easier for the support team to find relevant information quickly. This not only improves the efficiency of the support team but also the quality of their responses.
With Deskhero's AI capabilities, DairyFresh Ltd. has been able to improve their customer support efficiency significantly, leading to faster resolution times and improved customer satisfaction.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI provides relevant content suggestions and generates suggested replies based on the context of the query. This reduces the time taken by the support team to draft responses and find relevant information, thereby improving their efficiency.
How does Deskhero's AI speed up resolution times?
By providing relevant content suggestions and generating suggested replies, Deskhero's AI reduces the time taken by the support team to draft responses. This speeds up resolution times.
Does Deskhero's AI require any manual input?
Deskhero's AI learns from previous tickets, knowledge base articles, uploaded files and scraped website data. While it requires initial setup, it continually learns and improves over time, reducing the need for manual input.
* This article provides an example of how a fictive company in the Pasteurization of Milk and Cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
