Creamy Delights receives numerous customer queries daily, ranging from product inquiries to technical questions about the pasteurization process. The company uses Deskhero's ticket management feature to effectively categorize and manage these queries. However, the real game-changer is the AI capabilities that Deskhero offers.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to understand the context of new customer queries better and provide relevant content suggestions to the support team.
The AI also uses OpenAIs ChatGPT to generate suggested replies based on the context. This significantly reduces the time taken by the support team to draft responses, thereby speeding up resolution times and improving customer satisfaction.
Furthermore, the AI enhances the search results in the knowledge base, making it easier for the support team to find relevant information quickly. This not only improves the efficiency of the support team but also the quality of their responses.
Overall, Creamy Delights has been able to significantly improve their customer support efficiency and quality with Deskhero's advanced AI capabilities.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and provide relevant content suggestions. It also generates suggested replies based on this context, ensuring that the responses are accurate and comprehensive.
How does Deskhero's AI speed up resolution times?
By providing relevant content suggestions and generating suggested replies, Deskhero's AI reduces the time taken by the support team to draft responses. This speeds up resolution times.
Does Deskhero's AI require any manual input?
Deskhero's AI learns from previous tickets, knowledge base articles, uploaded files and scraped website data. While it requires initial setup, it continually learns and improves over time, reducing the need for manual input.
* This article provides an example of how a fictive company in the Pasteurization of Milk and Cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
