ER-QuickCare deals with a high volume of patient inquiries daily, ranging from questions about procedures to requests for medical records. With Deskhero's ticket management system, ER-QuickCare can efficiently categorize and prioritize these inquiries, ensuring that critical issues are addressed promptly.
Deskhero's advanced AI capabilities have been a game-changer for ER-QuickCare. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time spent on crafting responses, allowing the customer support team to handle more queries within a shorter period.
ER-QuickCare uses Deskhero's custom fields feature to capture specific information about each patient inquiry. This data is then used by the AI to enhance search results, making it easier for the support team to find relevant information when addressing patient concerns.
Deskhero's knowledge base feature has been instrumental in providing patients with self-service options. ER-QuickCare has uploaded their procedure manuals, patient rights documents, and other relevant files. The AI capabilities of Deskhero automatically generate articles from these uploads, expanding the knowledge base and making it a valuable resource for patients.
Finally, ER-QuickCare uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all patient data is synchronized across platforms, enhancing the efficiency of their customer support services.
How does Deskhero's AI capabilities improve ER-QuickCare's customer support?
Deskhero's AI capabilities help ER-QuickCare by generating suggested replies based on previous tickets and knowledge base articles, enhancing search results using captured data, and expanding the knowledge base by generating articles from uploaded documents.
What role does Deskhero's REST API play in ER-QuickCare's customer support?
Deskhero's REST API allows ER-QuickCare to integrate the platform with their existing systems. This ensures that all patient data is synchronized across platforms, enhancing the efficiency of their customer support services.
How does Deskhero's knowledge base feature benefit ER-QuickCare's patients?
Deskhero's knowledge base feature provides ER-QuickCare's patients with a valuable resource for self-service. The AI capabilities of Deskhero generate articles from uploaded documents, expanding the knowledge base and making it a comprehensive source of information for patients.
* This article provides an example of how a fictive company in the Pathology and Laboratory Tests Emergency Room Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
