DiagnoPath Labs deals with a high volume of customer interactions daily, ranging from appointment bookings to inquiries about test procedures. The company turned to Deskhero to manage these interactions more effectively.
Deskhero's advanced AI capabilities have been instrumental in handling customer tickets. The AI uses OpenAI Embeddings from previous tickets and other sources to suggest replies, speeding up the response time and freeing up staff to handle more complex queries.
The AI also enhances the search functionality, making it easier for customer service representatives to find relevant information quickly. This has led to more accurate responses and a better customer experience.
Furthermore, Deskhero's knowledge base feature has been a game-changer for DiagnoPath. The AI can generate articles from various file types, creating a comprehensive resource for both staff and customers. This has reduced the number of basic queries and improved the overall efficiency of the customer service department.
Through Deskhero, DiagnoPath Labs has been able to leverage AI to transform their customer service operations, leading to happier customers and a more productive team.
How has Deskhero helped in managing customer interactions?
Deskhero's AI capabilities have automated the process of handling customer tickets, suggesting replies, and enhancing search functionality. This has improved the efficiency and accuracy of customer interactions.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from various sources to find relevant content, making it easier for customer service representatives to find the information they need quickly.
How has the knowledge base feature improved customer service?
The knowledge base provides a comprehensive resource for both staff and customers, reducing the number of basic queries and improving the overall efficiency of the customer service department.
* This article provides an example of how a fictive company in the Pathology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
