BioMark Diagnostics receives a multitude of customer queries and requests daily. To manage these effectively, they turned to Deskhero, which offered a comprehensive solution with its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to suggest replies to common queries. This has significantly reduced the time taken to respond to customers and has allowed the support team to focus on more complex issues.
The AI also enhances the search functionality, making it easier for the support team to find relevant information quickly. This has resulted in more accurate responses and a better customer experience.
Deskhero's knowledge base feature has also been a boon for BioMark. The AI can generate articles from various file types, creating a comprehensive resource for customers. This has reduced the number of basic queries and improved the overall efficiency of the helpdesk services.
Thanks to Deskhero, BioMark Diagnostics has been able to leverage AI to improve their helpdesk services, leading to happier customers and a more efficient team.
How has Deskhero improved the efficiency of BioMark's helpdesk services?
Deskhero's AI capabilities have automated the process of handling customer tickets and suggesting replies, reducing response times. The enhanced search functionality and knowledge base feature have also improved the overall efficiency of the helpdesk services.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from various sources to find relevant content, making it easier for the helpdesk team to find the information they need quickly.
How has the knowledge base feature benefited BioMark?
The knowledge base provides a comprehensive resource for customers, reducing the number of basic queries and improving the overall efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Pathology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
