OralCare Education uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
The company also uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. This helps in prioritizing tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
Deskhero's knowledge base feature is used by OralCare Education to create a repository of articles generated from Word, PowerPoint, and PDF files. These articles are then used by the AI to provide quick and accurate responses to common queries, reducing the workload on the support team.
OralCare Education also leverages Deskhero's website scraping feature to gather information from various online sources. This information is then used by the AI to enhance the knowledge base and improve the accuracy of suggested replies.
With Deskhero's REST API, OralCare Education integrates the platform with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI enhance the efficiency of OralCare Education's support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing response time and ensuring accuracy. It also enhances search results, making it easier for the support team to find relevant information quickly.
How does OralCare Education use Deskhero's knowledge base feature?
OralCare Education uses Deskhero's knowledge base feature to create a repository of articles generated from Word, PowerPoint, and PDF files. These articles are then used by the AI to provide quick and accurate responses to common queries.
How does Deskhero's website scraping feature benefit OralCare Education?
Deskhero's website scraping feature allows OralCare Education to gather information from various online sources. This information is then used by the AI to enhance the knowledge base and improve the accuracy of suggested replies.
* This article provides an example of how a fictive company in the Patient Education and Counseling on Oral Hygiene Practices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
