SmileBright Education uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
The company also uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. This helps in prioritizing tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
SmileBright Education leverages Deskhero's knowledge base feature to create a repository of articles generated from Word, PowerPoint, and PDF files. These articles are then used by the AI to provide quick and accurate responses to common queries, reducing the workload on the support team.
SmileBright Education also uses Deskhero's website scraping feature to gather information from various online sources. This information is then used by the AI to enhance the knowledge base and improve the accuracy of suggested replies.
By integrating Deskhero's REST API with their existing systems, SmileBright Education ensures seamless data flow and improved operational efficiency.
How does SmileBright Education use Deskhero's AI capabilities?
SmileBright Education uses Deskhero's AI to analyze previous tickets and knowledge base articles to generate suggested replies. This reduces response time and ensures accuracy. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
How does SmileBright Education use Deskhero's knowledge base feature?
SmileBright Education uses Deskhero's knowledge base feature to create a repository of articles generated from Word, PowerPoint, and PDF files. These articles are then used by the AI to provide quick and accurate responses to common queries.
How does SmileBright Education benefit from Deskhero's website scraping feature?
SmileBright Education uses Deskhero's website scraping feature to gather information from various online sources. This information is then used by the AI to enhance the knowledge base and improve the accuracy of suggested replies.
* This article provides an example of how a fictive company in the Patient Education and Counseling on Oral Hygiene Practices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
