LiveEventz was struggling with managing their increasing volume of customer support tickets. They turned to Deskhero and its advanced AI capabilities for assistance. Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This greatly reduced the response time to customer queries and improved the efficiency of their customer support team.
Additionally, LiveEventz used Deskhero's AI-powered comprehensive search bar to improve their customers' self-service experience. The AI's ability to find relevant content from various sources enabled customers to find solutions to their issues quickly and easily, reducing the need to contact the support team.
LiveEventz also leveraged Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only eliminated the need for manual creation of these articles but also ensured that the knowledge base was consistently updated with the most recent information.
Moreover, LiveEventz integrated Deskhero's REST API with their existing systems to seamlessly manage customer support tickets and user groups across different platforms.
By using Deskhero, LiveEventz was able to significantly enhance their customer support and improve user satisfaction.
How does Deskhero's AI assist in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in quickly resolving customer queries and improving the overall efficiency of the customer support team.
How does Deskhero improve the self-service experience for customers?
Deskhero's AI-powered comprehensive search bar can find relevant content from various sources, enabling customers to find solutions to their problems quickly and easily without needing to contact the support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This eliminates the need for manual creation of these articles and ensures that the knowledge base is consistently updated with the most recent information.
* This article provides an example of how a fictive company in the Pay-Per-View Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
