ShowFlix was dealing with the challenge of efficiently managing their growing number of customer support tickets. They decided to use Deskhero and its advanced AI capabilities to address this issue. Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly reduced the response time to customer queries and improved the overall efficiency of their customer support team.
Furthermore, ShowFlix utilized Deskhero's AI-powered comprehensive search bar to enhance their customers' self-service experience. By leveraging the AI's ability to find relevant content from various sources, customers were able to find solutions to their problems quickly and easily without needing to contact the support team.
ShowFlix also used Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved the time and effort required to manually create these articles but also ensured that the knowledge base was always up-to-date with the latest information.
Moreover, ShowFlix leveraged Deskhero's REST API to integrate the platform with their existing systems. This allowed them to seamlessly manage customer support tickets and user groups across different platforms.
Overall, by using Deskhero, ShowFlix was able to significantly improve their customer support efficiency and enhance their user experience.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in quickly resolving customer queries and improving the overall efficiency of the customer support team.
How does Deskhero enhance the self-service experience for customers?
Deskhero's AI-powered comprehensive search bar can find relevant content from various sources, enabling customers to find solutions to their problems quickly and easily without needing to contact the support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This saves the time and effort required to manually create these articles and ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Pay-Per-View Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
