PrimeView Networks handles a myriad of customer queries daily, from subscription changes to technical difficulties. To manage these, they utilize Deskhero's structured data lists and custom fields. However, the sheer volume of tickets can lead to slower response times. By incorporating Deskhero's AI capabilities, PrimeView can auto-generate suggested replies based on the context of the ticket and past resolutions, reducing the time agents spend on each ticket and improving response times.
PrimeView also leverages Deskhero's AI to enhance their knowledge base. The AI can scrape data from their website and uploaded documents, such as user manuals and policies, creating a robust database of information. This database is used to provide relevant information to customers when they raise a ticket, expediting the resolution process.
In addition, PrimeView uses Deskhero's AI to improve their search bar functionality. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to refine search results, enabling customers and agents to find the necessary information faster and with greater accuracy.
Deskhero's AI also provides PrimeView with valuable insights into recurring customer issues. These insights enable them to proactively address potential problems, further improving their service quality.
Overall, by integrating Deskhero's AI capabilities, PrimeView Networks has significantly enhanced their helpdesk services, resulting in quicker resolutions, increased customer satisfaction, and more efficient operations.
How does Deskhero's AI improve response times?
Deskhero's AI can auto-generate suggested replies based on the context of the ticket and past resolutions. This reduces the time agents spend on each ticket, leading to quicker responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can scrape data from the company's website and uploaded documents to create a robust database of information. This database is used to provide relevant information to customers when they raise a ticket.
How does Deskhero's AI improve the search bar functionality?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to refine search results, enabling customers and agents to find the necessary information faster and with greater accuracy.
* This article provides an example of how a fictive company in the Pay television broadcasting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
