SkyHigh Broadcasting receives thousands of customer support tickets daily, ranging from technical issues to billing inquiries. They use Deskhero's ticket management feature to organize these queries, but the volume of tickets often leads to delayed responses. By integrating Deskhero's advanced AI capabilities, SkyHigh can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by agents on each ticket, leading to quicker resolutions and improved customer satisfaction.
SkyHigh also uses Deskhero's AI to enhance their knowledge base. The AI scrapes information from their website and uploaded files like policies and manuals, creating a comprehensive database of information. When a customer raises a ticket, the AI uses this database to provide relevant information, further speeding up the resolution process.
Furthermore, SkyHigh uses Deskhero's AI to improve their search functionality. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. This allows both customers and agents to find the information they need more quickly and accurately.
The integration of Deskhero's AI has not only improved SkyHigh's customer support operations but also provided valuable insights into common customer issues. These insights are used to proactively address potential problems, further enhancing their service quality.
Overall, Deskhero's AI capabilities have transformed SkyHigh's customer support, leading to faster resolutions, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI help in managing high volumes of customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time spent by agents on each ticket, leading to quicker resolutions.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. This allows both customers and agents to find the information they need more quickly and accurately.
How does Deskhero's AI contribute to proactive problem-solving?
By analyzing common issues from past tickets, Deskhero's AI provides valuable insights that can be used to proactively address potential problems, further enhancing service quality.
* This article provides an example of how a fictive company in the Pay television broadcasting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
