SecurePay receives a vast number of customer queries daily, which range from transaction issues to technical support. Deskhero's AI-powered ticket management system helps SecurePay to categorize and prioritize these tickets effectively. The AI uses OpenAI embeddings to understand the context of each ticket and suggests the most relevant replies from the knowledge base articles, uploaded files, and scraped website data.
With Deskhero, SecurePay has been able to automate the generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from their website. This has not only saved time but also ensured that the information provided to customers is accurate and up-to-date.
The comprehensive search bar feature of Deskhero has made it easier for SecurePay's support team to find relevant information quickly. The AI enhances search results by leveraging OpenAI embeddings from previous tickets and other sources.
Deskhero's custom fields and user groups features have allowed SecurePay to personalize their support services. They can now create custom fields for specific types of queries and assign tickets to specialized user groups, improving the overall efficiency of their support team.
By integrating Deskhero's REST API, SecurePay has been able to seamlessly connect their existing systems with Deskhero, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket and suggests the most relevant replies from the knowledge base articles, uploaded files, and scraped website data. This helps in categorizing and prioritizing the tickets effectively.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero automates the generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from the website. This ensures that the information provided to customers is accurate and up-to-date.
How does Deskhero improve the efficiency of the support team?
Deskhero's custom fields and user groups features allow companies to personalize their support services. They can create custom fields for specific types of queries and assign tickets to specialized user groups, improving the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Payment processing companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
