TransactGlobal deals with a vast number of customer queries every day. With Deskhero's AI-powered ticket management, they are able to effectively categorize, prioritize, and respond to these queries. The AI uses OpenAI embeddings to understand the context of each ticket and suggests the most relevant replies from the knowledge base articles, uploaded files, and scraped website data.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and website scraped data has been a game-changer for TransactGlobal. It has automated the process of updating their knowledge base, ensuring that the information provided to customers is always accurate and current.
The comprehensive search bar feature of Deskhero has been instrumental in improving the efficiency of TransactGlobal's support team. The AI enhances search results by leveraging OpenAI embeddings from previous tickets and other sources, making it easier for the team to find relevant information quickly.
TransactGlobal has utilized Deskhero's custom fields and user groups features to personalize their support services. They can now create custom fields for specific types of queries and assign tickets to specialized user groups, which has improved the overall efficiency of their support team.
By integrating Deskhero's REST API, TransactGlobal has been able to seamlessly connect their existing systems with Deskhero. This has ensured a smooth transition and minimal disruption to their operations.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket and suggests the most relevant replies from the knowledge base articles, uploaded files, and scraped website data. This helps in categorizing and prioritizing the tickets effectively.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero automates the generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from the website. This ensures that the information provided to customers is accurate and up-to-date.
How does Deskhero improve the efficiency of the support team?
Deskhero's custom fields and user groups features allow companies to personalize their support services. They can create custom fields for specific types of queries and assign tickets to specialized user groups, improving the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Payment processing companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
